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  Dr. W. Edwards Deming

 
 

In the 1950s, Dr. W. Edwards Deming began the Quality Revolution in Japan.

In the 1980s, Dr. Deming came to the United States and, with ASI (then Ford Supplier Institute), began a new revolution here.

Dr. Deming was the original instructor for ASI's Statistical Thinking workshop. 


14 Obligations of Top Management
by Dr. W. Edwards Deming

Management Principles

1. Innovate and allocate resources to fulfill the long-range needs of the Company and client rather than short-term profitability.

2. Discard the old philosophy of accepting defective products.

8. Reduce fear throughout the organization by encouraging open, two-way, non-punitive communication. The economic loss resulting from fear to ask questions or report trouble is appalling.

9. Help reduce waste by encouraging design, research and sales people to learn more about the problems of production.

14. Make maximum use of statistical knowledge and talent in your company. 

Training

6. Institute more thorough, better job-related training.

7. Provide supervision with knowledge of statistical methods, encourage use of these methods to identify which defects should be investigated for solution.

12. Institute rudimentary statistical training on a broad scale.

13. Institute a vigorous program for retraining people in new skills to keep up with changes in materials, methods, product designs and machinery.

Implementation Concepts

3. Eliminate dependence on mass inspection for quality control; instead depend on process control through statistical techniques.

5. Use statistical techniques to identify the two sources of waste - system (85%) and local faults (15%); strive to constantly reduce waste.

10. Eliminate the use of goals and slogans to encourage productivity, unless training and management support are also provided.

11. Closely examine the impact of work standards. Do they consider quality or help anyone do a better job? They often act as an improvement.

Suppliers

4. Reduce the number of multiple source suppliers. Price has no meaning without an integral consideration for quality. Encourage suppliers to use statistical process control.

 

 

 

 
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