Innovate and allocate resources to fulfill the long-range
needs of the Company and client rather than short-term profitability.
Discard the old philosophy of accepting defective products.
Reduce fear throughout the organization by encouraging open,
two-way, non-punitive communication. The economic loss resulting
from fear to ask questions or report trouble is appalling.
Help reduce waste by encouraging design, research and sales
people to learn more about the problems of production.
Make maximum use of statistical knowledge and talent in your
Institute more thorough, better job-related training.
Provide supervision with knowledge of statistical methods,
encourage use of these methods to identify which defects should
be investigated for solution.
Institute rudimentary statistical training on a broad scale.
Institute a vigorous program for retraining people in new
skills to keep up with changes in materials, methods, product
designs and machinery.
Eliminate dependence on mass inspection for quality control;
instead depend on process control through statistical techniques.
Use statistical techniques to identify the two sources of
waste - system (85%) and local faults (15%); strive to constantly
Eliminate the use of goals and slogans to encourage productivity,
unless training and management support are also provided.
Closely examine the impact of work standards. Do they consider
quality or help anyone do a better job? They often act as
Reduce the number of multiple source suppliers. Price has
no meaning without an integral consideration for quality.
Encourage suppliers to use statistical process control.