1. QFD for Products
(˝ or 1 day Workshop)

About the Program:

This workshop is designed for professionals committed to driving the "Voice of the client" into their services. It will give you hands-on experience with QFD and its implementation, using examples geared toward the service environment.

Learning Objectives:

• Step-by-Step Approach for using QFD.
• Benefits of Using QFD.
• The Latest Advancements in QFD.
• New Techniques for gathering clients’ spoken, unspoken, present, and future needs.
• What you must know about your clients to be successful.
• Detailed step-by-step discussion on the Four Conceptual Phases of QFD (i.e., Product Planning, Design, Process, Production).
• How to analyze and diagnose QFD Charts.
• "Hands-on" Workshops using the QFD Methodology.
• How to Identify and Deal with Conflicts.
• How to Objectively Evaluate Design and Process Alternatives.
• QFD Techniques for Large Projects.
• Customizing QFD for Your Project.
• How to Start Your QFD Project.
• Linkages and Introduction to Other Powerful Tools (Taguchi Methods, VA/VE, TRIZ, FMEA, SPC, etc.).
• When QFD is and is not Appropriate.
• How to make QFD Work in Your Company.
• QFD Software Demonstration.
• Keys to Success in QFD – How to Maximize QFD Success Rate.
• Numerous Case Study Examples.
• Helpful. Hints and Experience from QFD Projects.

Who Should Attend?

This workshop will be especially valuable for anyone interested in moving their company to a more "quality" position. QFD ensures that all phases of product development are integrated together to satisfy the "voice of the client." It will be extremely valuable for those involved in the following areas: Engineering, Manufacturing, R & D, Marketing, Sales, and Production. Teams are encouraged to attend for maximum benefit.

Features & Benefits:

• Improved client Satisfaction
• Reduced Development Time
• Improved Internal Communications
• Better Documentation of Key Issues
• Save Money