Benefits of QFD

BEFORE QFD AFTER QFD Individual Work Cross-functional Teams Some client Focus Intense client Focus "Over the Wall" Development Supports Simultaneous Engineering Poor Documentation Supports Integrated Product Development Poor Communications Better Communication/ Documentation

MAIN BENEFITS

• Improved client Satisfaction
• Reduced Development Time
• Improved Internal Communications
• Better Documentation of Key Issues
• Save $$ Money $$

• a method to "design-in" quality proactively
• reduced changes in product/process development
• identified need for changes before making major expenditures
• reduced product development time
• fewer start-up problems
• reduced field problems
• reduced warranty costs
• creation of a design knowledge base
• integrating the "Voice of the client" into the development process
• company understanding of client's needs, even better than the clients themselves do

• Increase client satisfaction
• Reduce the number of design changes
• Reduce variability throughout the development cycle
• Reduce the number of start-up problems
• Reduce the total development time
• Create a proprietary client-driven database of knowledge for the organization