10. Management Representative Practicum
(3 Day Workshop)

About the Program:

An in-depth look at the role, responsibilities and authority of a Management Representative in a Quality or Environmental Management System.

Learning Objectives:

• Develop a Realistic Job Description Suited for Your Organization’s QMS/EMS
• Determine the Best Leadership Style for Your Role
• Learn Methods for Introducing Change in Your Organization
• Develop the Skills and Process Necessary to Manage Conflict
• Run Effective Meetings for QMS/EMS Activities
• Develop a Matrix for Selecting or Evaluating Your Registrar
• Address How Changes to ISO 9000 will Affect Your Role

Who Should Attend?

Long tenured or "Rookie" Management Representatives

Features & Benefits:

• A Better Understanding of Your Role
• Skills in Handling Difficult Situations
• The Ability to Lead Effective Meetings
• A Process for Introducing Organizational Change
• A Strategy for Transition to ISO 9001:2000