ISO 9000 at the Front Line
150 pages. ISBN 0-87389-397-2. 5 x 8 Softcover. 2000.
Available May 1, 2000!

Author(s): Levinson, William A.

Book Description
organization's production and service workers are often in the best position to notice practices or conditions that do not comply with the ISO 9000:2000 quality standard. Training your front-line workers in the basic principles of this standard has never been easier than with ISO 9000 at the Front Line. Teach the basic principles of ISO 9000:2000 with this interactive training tool of short case studies and exercises. Empower your front-line workers in the application of the ISO 9000:2000 standards to improve their everyday work.

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