After the Quality Audit: Closing the Loop on the Audit Process, Second Edition
250 pages. ISBN 0-87389-486-3. 6 x 9 Hardcover. 2000.

Author(s): Regel, Terry and Russell, J. P.

Written for those who are charged with fixing what the auditor finds wrong in an organization, this improved second edition goes beyond the quality audit process to thoroughly examine how to initiate appropriate corrective or preventive actions. The focus is on finding problems, making sure the problems are understood, ensuring that the solutions work, and effectively managing the audit program.

This second edition has been thoroughly updated to reflect the changes in the ISO 9000 standards including new chapters on client service and auditing follow-up protocol. Expanded case studies with updated reference material make After the Quality Audit a powerful tool for improving auditing techniques and offers solid advice on how to get the most out of the process.

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